What are the responsibilities and job description for the Front Desk Agent position at Hyatt Place Vista-Carlsbad?
Position Requirements
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish payment method.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Deposit guests' valuables in hotel safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts.
- Serve food in gallery upon request, ensuring a positive gallery dining experience.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- High School diploma or equivalent preferred.
- Previous customer service experience preferred or equivalent training.
- Dynamic, engaging and passionate personality with the ability to multitask.
Work Environment and Context
- Work schedule requires availability to work on holidays, and weekends 3:00PM-11:30PM.
- Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Job Types: Full-time, Part-time
Pay: $15.50 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $16 - $16
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