What are the responsibilities and job description for the Front Desk Agent position at Hyatt Place?
Come join the opening team of the NEWLY BUILT & BEAUTIFUL Hotel.... Hyatt Place San Carlos! This is a truly exciting opportunity to be a member of the Front Office staff as a Host providing a warm welcome to our guests.
If you are a great communicator with meticulous follow-through, and can bring a truly authentic presence of caring to our guests, then please get in contact with me right away.
Responsibilities
Job duties include (but are not limited to)...
- Welcoming, and checking in guests to the hotel.
- Careful accounting and collecting of payments for rooms and market purchases.
- Cooperation and assistance to other team members, including our bartenders and breakfast attendants, as demand requires.
- Regular re-stock of office supplies, and market items for sale.
- Light but regular cleaning of work areas through shift.
- Facilitate proper communications with housekeeping and maintenance departments.
- Answer calls for reservations, guest requests, and provide information about the hotel and area in a professional manner.
- Ability to manage time under pressure, and to respond to life / safety situations by contacting emergency services.
- Dutiful selling of rooms, upgrades, and market items.
- Enrolling guests in the World of Hyatt rewards program.
- Regular participation in self-paced ongoing educational software to be able to understand job roles, Hyatt Place branding, and for potential advancement opportunities.
- Create regular reports and communications as needed.
And…. do it all with the Hyatt Place high standards of Service & Care!
Qualifications
The most important qualification is being ready to learn and having a truly AMAZING ATTITUDE! Other requirements include…
- Applicants should be fully proficient in speaking and writing in English. Multilingual skills are very welcome.
- Hosts should enjoy working with the public, and have a cooperative demeanor.
- Candidates must maintain the highest levels of professional ethics and integrity.
- You must arrive to work in a timely manner, maintaining good hygiene and ready to work according to your posted schedule.
- Minimum education: High School Diploma or equivalent.
- Ability to use computers and associated technology including office applications and web-based communication and data management software.
- Ability to safely lift 20 lbs, and to stand for most of the work shift (with required breaks).
- Willingness to commit to a regular schedule, and to be flexible in covering other shifts as business demands merit.
We are hiring immediately anticipating an imminent hotel opening for all shifts both part time and full time. Starting wage will be $20/hour USD plus major US Holidays, hotel discounts, and 1 week annual vacation accrual after 90 days probationary employment period. Hyatt Place San Carlos is an equal opportunity employer.
Hyatt Hotels Corporation is rated one of the Fortune 100 Best Companies To Work For list 10 years and counting.
Job Types: Part-time, Full-time
Pay: $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- San Carlos, CA 94070: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
