ASSISTANT DIRECTOR OF OPERATIONS (ROOMS) - HYATT REGENCY PHOENIX

Starts at 72K and increases based on experience.

Role & Responsibilities include but are not limited to:

This Assistant Director of Operations primarily oversees hotel services in Rooms operations, including front office, housekeeping, and security. Candidate must be able to maximize room revenues, control expenses, and drive the highest level of customer service. Other duties include analyzing rate variances, monitoring credit reports & maintaining close observation of daily house counts. As an Assistant Director of Operations, you would be expected to prepare revenue & occupancy forecasting & monitor labor expenses through schedule approval process.

Duties include, but are not limited to:

• Responsible for short and long term planning and the management of the Hotel Operations.
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
• Experience supervising rooms departments.
• Developing standards and operating procedures.
• Hire, train, empower, coach and counsel, performance and salary reviews
• Oversee the payroll, reports, forecasts, inventory and budget for Rooms operations
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Performing daily walk-through to ensure full compliance with all appropriate standards

Assistant Director of Operations (Rooms) must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays.

The Hotel

Located across the street from the Phoenix Convention Center, Hyatt Regency Phoenix places downtown Phoenix at your feet. We offer 693 reimagined rooms or suites, offering a new modern residential design and oversized windows viewing the surrounding mountains and cityscape.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

• Progressive hotel experience

• Service oriented style with professional presentations skills

• Proven leadership skills with Hyatt preferred

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear and concise written and verbal communication skills

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Benefits & Perks

• $150 a month stipend in our Employee Cafe (Full-Time Colleagues)

• Valley Metro Transportation Card (up to $50/month)

• Discounted & Complimentary Hotel Room Nights

• Medical Dental and Vision Insurance (Full-time colleagues)

• Retirement savings plan & Company match after 1 year

• Excellent training and professional development

• Opportunities to work around the world with Hyatt Hotels and Resorts

• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Proof of eligibility to work in the United States is required, as well as a completed background check.