Housekeeping Manager

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with standards as well as supervising the Housekeeping Department including rooms, public areas, and laundry. 

QUALIFICATIONS:

• At least 2 years of progressive experience in a hotel or a related field.
• Supervisory experience required.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry personnel.
• Inspect rooms daily.
• Ensure compliance to company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
• Review Housekeeping staff's worked hours for payroll.
• Be responsible for developing a manager and supervisors.
• Conduct daily department meetings with housekeeping staff.
• Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements. 
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to standards.
• Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Participate in required M.O.D. coverage as scheduled.
• Train and review all 'House Safety' rules and procedures with Housekeeping staff.
• Motivate, coach, counsel, and discipline all Housekeeping personnel.
• Prepare and conduct all Housekeeping interviews and hiring procedures.
• Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.
• Maintain and monitor 'Lost and Found' procedures and policies according to standards.
• Properly store secure and issue supplies as needed to meet business demands.
• Perform any other duties as requested by the General Manager.

Source: Hospitality Online