Executive Housekeeping Manager

Job Summary:

An individual that can be independent, open thinking and open expression – which only helps you anticipate our guests’ needs.  Be enthusiastic, experienced, and guest-focused.  Responsible for organization of cleanliness and maintenance on property. To maintain the Housekeeping department in accordance with standards and guidelines established by the company and brand.

 This is a full-time position in which flexible hours/shifts will be required. Weekends and holidays will also be required for this role.

Job Duties:

•Be a guru of hotel knowledge, including:

Maintain high standards in all aspects of internal and external service and embrace the HRIL/MWTH service culture

• Promote unity and teamwork throughout the department

• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep

cleaning, Laundry and Public areas

• Communicate with guests in a professional, courteous and helpful manner

• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily

departmental objectives

• Enforce Lodge standards, policies and procedures with staff

• Direct and evaluate performance of staff and follow up with training where needed

• Motivate staff and maintain a cohesive team

• Hire and supervise housekeeping line employees and supervisors

• Develop and maintain training programs to create proper quality and quantity cleaning results

• Establish and ensure compliance with guest service standards

• Utilize inventories to provide high quality housekeeping and maintenance of the units

• Initiate and maintain effective communication within housekeeping department, and between all other

departments and associates

• Ensure grooming and conduct standards for all housekeeping associates are enforced

• Provide superior cleaning techniques and results in all managed product types

• Provide feedback to management on specific furnishing and product needs

• Develop and maintain effective payable, payroll, work order and other written paperwork systems

• Provide quality control and care of linen, supplies and equipment

Job Requirements:  

High school graduate or equivalent

• Must be able to speak, hear and understand the English language

• Competent in written and verbal communication

• Must be able to sit/stand/walk for long periods of time

• Ability to handle pressure situations and exercise good judgment

• Must have some knowledge of laundry

• 3 years previous housekeeping management or related experience

• Ability to directly supervise 20 people:

• Computer knowledge

*** Please apply directly at www.hrihospitality.com/careers ***

Hyatt Place/Hyatt House Tampa Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. 

EOE/M/F/Vet/Disabled  

Source: Hospitality Online