What are the responsibilities and job description for the Driver / Door Attendant position at Hyatt?
POSITION SUMMARY
The Shuttle Drivers deliver excellent customer service to all guests and visitors of hotel. Responsible for the safe and effective guest transport to and from airports, restaurants, and other places of interest as required. May also deliver housekeeping items to guest rooms and provide additional support for other departments. Perform other duties as assigned.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.?
Essential Functions Statement(s)
Completion of a high school level of course work with attainment of a high school diploma or High School Equivalency Certificate (GED).A minimum of six months of customer service experience.
Effective interpersonal and verbal skills including courtesy, resourcefulness and efficiency in answering questions and giving directions.
Ability to lift up to 35 lbs.
Ability to demonstrate positive guest relations when dealing with difficult guests practicing effective listening and problem-solving skills.
Possession of a valid driver's license is required
POSITION QUALIFICATIONS
Competency Statement(s)
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Presentation Skills - Ability to effectively present information publicly.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Accuracy - Ability to perform work accurately and thoroughly.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education:High School Graduate or General Education Degree (GED): or Work Equivalent
Experience: Customer Service Experience
Computer Skills: N/A
Certifications & Licenses:Valid Drivers’ License
Other Requirements: N/A
*Must be available for overnight shifts and weekends*
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
