What are the responsibilities and job description for the Front Desk Agent position at Hyatt?
Hyatt Place Waikiki Beach is looking for a Gallery Host to contribute to the hotel’s commitment to high quality guest service and teamwork, creating memorable experiences and showcasing the Aloha Spirit.
The Gallery Host offers our guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
This position is responsible for the complete guest experience; to include the Gallery Host Stand, Gallery Bar, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Must be able to obtain a liquor commission blue card.
Responsibilities Include:
- Assist guests with check-in and check-out process
- Provide information about hotel services, rooms, and amenities
- Prepare and serve food and drinks at our Market and Gallery Bar
- Answer general visitor inquiries and provide useful information on local events and recommendation
- Escort guests and their luggage to and from their rooms, ensuring guests are comfortable with their accommodations and are familiar with room offerings and features
Qualifications:
- Customer service experience is preferred
- Experience in a hotel environment is preferred
- Must be able to obtain a liquor commission blue card.
- Must be able to certify for Safe Serve.
- Must have schedule flexibility for weekends and holidays and evenings
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with guest interaction
- Must be able to multi-task
- Must be 21 years or older
- A true desire to satisfy the needs of others in a fast paced environment
- High school diploma or equivalent required
- Ability to lift, pull, and push 25 lbs on a regular basis
- Must possess basic computer skills, i.e. Word, Excel, etc.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
