ATM Technician (#3342)

WHO WE ARE:

Nautilus Hyosung America, Inc. (Hyosung Innovue) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products flexible products that adapt to our changing world and our customers changing needs.

JOB SUMMARY:

The ATM Technician/Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs), cash recyclers and other self-checkout systems located within an assigned territory. The Technician will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. When not traveling, may be possible that the Technician will participate in the training of other new Hyosung Innovue Field Service Technicians and assist with the staging and integration of ATMs.

ESSENTIAL FUNCTIONS:

• Installation, repair, software loading and maintenance of ATMs, cash recyclers or other products in an assigned territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Travel (generally by car) for work to areas within an assigned territory
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable Hyosung Innovue staff members.
• Flexible work schedule with on-call duty and weekends as needed.
• Work independently with minimal supervision.
• As a representative of Hyosung Innovue, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• An Associate’s Degree in Electronics or equivalent experience is preferred.
• Prior ATM experience is preferred, but not required, or 3-5 years of experience in field service.
• Other areas of experience preferred are: electronics, electrical, mechanical, technical, gaming, hospital equipment, automotive, computer.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to work all shifts which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.
• Have a valid driver's license and driving record that satisfies Hyosung Innovue's fleet requirements
• Ability to perform essential functions of the job with or without a reasonable accommodation which include:
  • Ability to frequently stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Ability to lift 50 lbs without assistance. May be asked to lift up to 80 lbs with assistance of machinery or helper

WHAT WE OFFER:

• Company vehicle, gas card, phone, laptop, tool bag and corporate credit card provided
• Medical plans with employer funded HSA or HRA accounts to help cover your co-pays and deductibles
• Flexible Spending account options
• Comprehensive Dental including child and adult Orthodontia
• Free Basic Life and Accidental Death/Dismemberment Insurance
• Free Long Term and Short Term Disability Insurance
• 401(k) retirement program with no waiting period or no vesting restrictions, company matches 50% up to 3% vested
• Generous Vacation and Sick paid time off and flexible holiday schedule
• And MUCH more!

Nautilus Hyosung America, Inc. (Hyosung Innovue) recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran