Patient Services Representative- Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a full-time position working M-Th 7a-4:30p and Friday 7:45a-11:45a out of our Baxter location.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.  

 Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Any and all other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g., HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work in the clinic during business hours 
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods of time may be required.
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines.
• Communicate and interact in a respectful and professional manner.
• Prioritize workload while being flexible to meet the expectations of the daily operations.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
• Understand and execute a variety of instructions.
• Effectively operate equipment and communicate on and operate the phone system.
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say.
• Service - Consistently contribute to deliver an exceptional experience.
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations.
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness.
• Teamwork - Be a part of the whole; support each other positively.

Environmental Conditions:

• Clinic setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.