Trade Show Logistics Manager

SUMMARY:

Oversees the transportation order process. This includes order processing,
rate quotation, routing of freight, load tendering, schedule delivery appointments,
shipment tracking to Proof of Delivery stage, customer service and problem resolution.
Includes all modes of transportation Truckload, LTL/Partials, Expedited
& International shipments. Provides the best level of customer service possible, ensuring the client’s expectations are exceeded on every shipment. Accepts responsibility for every member of their team.

DUTIES AND RESPONSIBILITIES:

• Manages, coaches, develops, and trains customer service team members.
• Ensures team members are adhering to company policies and company goals (including but not limited to gross profit goals).
• Ensures daily tasks assigned to team members are completed. Examples include, morning emails, daily billing, formal quotes, updates to customer profiles, daily shipment updates, I&D contact emails, etc.
• Responsible for managing assigned customer accounts.
• Manages the claims process by filing claims as needed, and ensuring the customer is taken care of every step of the way.
• Responsible for coordination and successful delivery of each and every shipment.
• Confirms complete notes & contact information is available for every shipment, and that all team members have access to it.
• Delegates tasks to team members.
• Recommends process improvements.
• Identifies opportunities for growth, or new business; asking existing customers the following questions:
• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Functions as liaison between client companies and operations staff.
• Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.
• Possesses and maintains thorough knowledge of Tradeshow Logistics & I&D Services.
• Assists executive team with creating monthly sales forecast.
• Provides timely and accurate reports as required.
• Facilitates and participates in meetings as required by management.
• Maintain a friendly, confident, and positive demeanor.
• Travel on behalf of the company as needed.
• Responsible for assigning “On Call” duties on rotation for team members and ensuring that the operations of the business are functional 24/7.
• Performs other related duties as assigned by management.

COMPETENCIES:

 Industry Knowledge – Knowledge of the transportation and tradeshow
industry and related terminology. Working knowledge of market rates and DOT
regulations
 Customer Service--Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets commitments.
 Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is the best email to reach you by?

Experience:

• trade show: 3 years (Preferred)
• freight broker: 1 year (Preferred)

Work Location: One location