What are the responsibilities and job description for the Customer Service Representative/ Clerk position at Iapps data Incorporation?
DCF-Lecanto-ACCESS-Receptionist/Information Clerk - MUST COMPLETE A (3-MINUTE) TYPING TEST AND SUBMIT RESULTS WITH RESUME. 1.From your browser go to: www.speedtypingonline.com
DCF-Lecanto-ACCESS-Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Duties/Responsibilities include:
Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
Job Type: Contract
Salary: $13.00 - $15.00 per hour
Work Location: In person
Salary : $13 - $15