What are the responsibilities and job description for the PBX Operator position at IBC?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
Department:
1140 Call Center
Job Summary:
Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
* Direct calls to the proper destination
* Answer 46 calls per staffed hour
* Provide World Class service by earning 95% or better on QA scores
* Attend the number of hours per day to work as determined by management
* Provide basic information to callers regarding operating hours
* Identify risk and suspicious activity for escalation
* Participate in bank initiative and accept duties as assigned
* Educated on standard use of office equipment
* Respond to any system anomalies and report to management
SKILLS
* Active listening
* Reading comprehension
* Service orientation
* Time management
* Writing
* System evaluation
EDUCATION & EXPERIENCE
* High School diploma or GED
* Familiar with phone etiquette practices and basic navigation on the IBC portal. Basic knowledge of Bank operations.
* 6 months in an office environment with some receptionist experience desired.
* Active listening skills and basic problem solving ability. Able to function in a fast paced, performance based environment.
* Spanish speaker preferred.
Time Type:
Full time
Department:
1140 Call Center
Job Summary:
Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
* Direct calls to the proper destination
* Answer 46 calls per staffed hour
* Provide World Class service by earning 95% or better on QA scores
* Attend the number of hours per day to work as determined by management
* Provide basic information to callers regarding operating hours
* Identify risk and suspicious activity for escalation
* Participate in bank initiative and accept duties as assigned
* Educated on standard use of office equipment
* Respond to any system anomalies and report to management
SKILLS
* Active listening
* Reading comprehension
* Service orientation
* Time management
* Writing
* System evaluation
EDUCATION & EXPERIENCE
* High School diploma or GED
* Familiar with phone etiquette practices and basic navigation on the IBC portal. Basic knowledge of Bank operations.
* 6 months in an office environment with some receptionist experience desired.
* Active listening skills and basic problem solving ability. Able to function in a fast paced, performance based environment.
* Spanish speaker preferred.
Recommended Skills
- Active Listening
- Adaptability
- Audio Equipments
- Decision Making
- Problem Solving
- Spanish
Salary : $16 - $26
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