What are the responsibilities and job description for the Service Level Manager position at IBM?
Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Serve as a Service Level Manager (SLM) supporting customers at PD ALTESS. Provides full life cycle support including documentation, project management and customer relationship management for customers at PD ALTESS.
Job Duties:
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Serve as a Service Level Manager (SLM) supporting customers at PD ALTESS. Provides full life cycle support including documentation, project management and customer relationship management for customers at PD ALTESS.
Job Duties:
- Will work closely with the engineering team to deliver customer requirements
- Negotiate and prepare Service Agreements
- Prepare cost estimates and track project budget
- Create and monitor project plans for various customer requirements
- Provide interface between PD ALTESS and technical teams to manage projects to schedule
- Use ServiceNow system to enter and monitor customer requirements
- Coordinate and participate in customer meetings and clearly communicate project status and issues to customers
Required Technical and Professional Expertise
- At least 2 years of experience providing project management support in an IT environment
- Strong Project Management skills with experience supporting multiple projects
- Proficient with MS Excel
- Must hold DOD Interim Secret clearance at a minimum.
- Bachelors degree with at least 5 years of relevant experience or Associates degree with at least 7 years of relevant experience
Preferred Technical and Professional Expertise
- Experience using ServiceNow
- PMP Certification
- Familiarity with ITIL v3 processes, particularly incident, change management and service level management
- Basic cybersecurity knowledge
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