What are the responsibilities and job description for the Technical Service Project Manager position at IBM?
Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a successful Technical Service Project Manager in Technology Expert Labs, you will lead a team of technical experts to ensure the formulation, development, and implementation of software-defined networking projects that meet and exceed the client's critical business objectives, helping them with the design, orchestration, automation, monitoring, and management of their enterprise- and carrier-level networks. In this role, you will work closely with client stakeholders and the IBM team to meet the overall integrated solution plan, budget, schedule, and staffing requirements while exceeding your client's expectations.
Project Leadership
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a successful Technical Service Project Manager in Technology Expert Labs, you will lead a team of technical experts to ensure the formulation, development, and implementation of software-defined networking projects that meet and exceed the client's critical business objectives, helping them with the design, orchestration, automation, monitoring, and management of their enterprise- and carrier-level networks. In this role, you will work closely with client stakeholders and the IBM team to meet the overall integrated solution plan, budget, schedule, and staffing requirements while exceeding your client's expectations.
Project Leadership
- Creating and executing project management plans, including scope and change controls, communication plans with stakeholder meetings, status reporting and project health metrics, and deliverables management with time and financial controls
- Cultivating teamwork and problem-solving while working under delivery expectations and deadlines
- Being able to motivate, be realistic, assertive, decisive, enthusiastic, supportive and always in pursuit of excellence.
- Work closely with clients, Partners and the IBM team to meet the overall integrated solution.
- Navigating across venues to resolve issues, developing and document risk mitigation strategies and provide project direction that quickly builds credibility and influences as a trusted advisor
- Driving client satisfaction and ensuring project completion on time and budget as per the Statement of Work
- Report and strategize solutions for managing project metrics including project health, financials-costs, revenue, and gross profit, team productivity, and client satisfaction.
Required Technical and Professional Expertise
- Project Management experience with Telecom carriers, large enterprise customers, or cloud providers/customers
- Must be able to work in both Agile and Waterfall environments
- Prior experience delivering OSS software projects
- Familiarity with management of core networks
- Familiarity with Cloud Computing orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift
- Experience Managing 3rd party and internal delivery resources to achieve projects goals
- Financial knowledge and experience of managing and forecasting project revenue and cost
Preferred Technical and Professional Expertise
- None
Salary : $1 - $1,000,000
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