What are the responsibilities and job description for the Entry Level Loan Assistant position at IBPO USA?
Entry Level Loan Assistant
Senior Process Associate
Indianapolis, IN
Infosys is hiring entry level candidates looking to get their foot in the door with the Mortgage industry. In the role of a Senior Process Associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
This process involves requesting a unique 10-digit number that is assigned to all FHA refinance loans via FHA connection and to obtain the following documents:
- Case Query
- Case Number Assignment
- Refinance Authorization
- Re-validation of FHA Case Assignment & Case Query, which involves coordinating with internal and external teams to process and complete mortgage loan files
Responsibilities:
- Verifies all documentation for accuracy and completeness.
- Co-ordinate with other groups on off/onshore group to complete the tasks
- Adheres to client SLA and Project goals.
- Demonstrate accountability of task being handed
- Alert immediate supervisor for any risks or SLA nonadherence
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Perform process audits and secondary reviews
- Conduct timely follow ups as applicable
- Works under immediate supervision.
Qualifications
Basic
- High School Diploma or GED equivalent
- 1 year of work experience relating to the job description
Preferred
- Has knowledge of commonly used mortgage concepts, practices, and procedures
- Working knowledge of any Loan origination systems – preferably BKFS, Empower, MSP
- Working knowledge of MS Office
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys BPO Americas, LLC (IBA) headquartered in Atlanta GA, is a fully owned Mortgage BPO subsidiary of Infosys BPM Ltd. IBA aims to provide residential mortgage BPO services to third party financial institutions. Keeping in line with the success and the history of the parent, the Company will utilize its experienced leadership, robust technical and systems knowledge to drive innovation to financial institutions.
Backed by the stalwarts in BPO (Infosys BPM Ltd.) and Technology (Infosys Ltd.), IBA is positioned perfectly to help its partners achieve optimal results in the mortgage outsourcing space.
Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd, was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 32 delivery centers across 16 countries. We employ over 43,360 people from over 100 nationalities, as of March, 2020.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.
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