What are the responsibilities and job description for the Service advisor position at Icahn Automotive Group LLC?
Position SummaryContribute to the growth of the organization across all lines of business through customerengagement, expert product and service knowledge, follow-up, and follow through at the servicedesk, on the sales floor, and at the register.
Duties & ResponsibilitiesFirst point of contact for customers on the phone and in the store. Responsible for engagingcustomers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency;
adheres to Company Customer Care standards to meet customer expectations.Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies.Works with the management team to react to customer service issues, customer complaints, and / or business opportunities.
Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement;
battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.Maintaining a constant execution of safety procedures, ensuring wheel torque and oil / fluidservices are performed per standard operating procedure directives.
Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
Adhere to all company policies, procedures, safety, and environmental rules.Other duties as assigned.Knowledge, Skills, and Abilities
High school diploma or equivalent required.Valid Driver's License.One year of related experience in the automotive service environment.
One year of sales experience preferred.Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.Physical Demands / Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristicsdescribed here are representative of those an employee encounters while performing the essentialfunctions of this job.
Physical DemandsMust be able to lift, carry, and place merchandise and supplies up to 50 pounds withoutassistance.Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping,kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunicationsequipment.Enters and locates information on computer.
Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Last updated : 2024-04-05