Technical Writer - Remote

ICF is looking for a Technical Writer/Editor to support a large, IT Governance Support Services contract. Join our team and help us create and maintain technical documents for the implementation of an information technology (IT) governance strategy and framework for our client. If you are looking for a hands-on opportunity and want to put your Technical Writing skills to use, this role may be for you. This position is 100% remote.
What you'll be doing:
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help and developer guides
- Create tutorials to help end-users use a variety of applications
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Proven working experience in technical writing of software documentation
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Excellent written skills in English
- Strong working knowledge of Microsoft Office
- Basic familiarity with the SDLC and software development
What you will need:
- 2 years of experience in technical writing or software documentation
- US Citizenship required by Federal Government.
- The ability to successfully obtain a Public Trust, which involves a thorough background and financial investigation.
Preferred Skills/Experience:
- Bachelor's degree in Computer Science, Engineering or equivalent preferred.
- Excellent written and verbal communication and personal skills with ability to present to groups, including C-level executives.
- Demonstrated ability to elicit requirements, document user stories, develop business process models, and perform feasibility and cost benefit analyses.
- Strong communication, facilitation, interview, formal document writing, and presentation skills.
- Experience using Tableau, Power Apps, Azure DevOps, Salesforce, Appian, and ServiceNow.
Additional Qualifications
- Ability to express information to individuals or groups effectively, taking into account the audience and nature of the information.
- Ability to work in a fast-paced environment.
- Ability to understand people, processes, and technologies to address business needs for process improvements.
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10\20.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\ English_formattedESQA508c.pdf) .
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :
$51,333.00 - $87,267.00
Nationwide Remote Office (US99)
Need help? We're here:ICFCareerCenter@icf.com
About ICF
ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https://www.icf.com/&a=icf.com) .