Senior Program Coordinator, ICCC

ICIC Overview
The Initiative for a Competitive Inner City (ICIC) is a national not-for-profit organization founded in 1994 by Harvard Business School professor Michael Porter to promote economic development in America's under-resourced areas through private sector engagement that leads to jobs, income, and wealth creation for local residents. Informed by our research, ICIC has developed and supported highly effective initiatives for underserved businesses to meet entrepreneurs' most pressing needs. At ICIC, you will work with talented, creative, and committed professionals in a collaborative culture dedicated to excellence and innovation.

Program OverviewInner City Capital Connections (ICCC) is an ICIC program that positions small businesses in under-resourced communities for long-term success. In light of the COVID-19 pandemic, it has shifted to help businesses survive the economic impact of the crisis, prioritizing business recovery strategies and capital relief solutions. It is a 40-hour program designed for busy executives of all expertise levels, and its impact is proven to strengthen businesses and the underserved communities where they operate.  We served close to 1,200 businesses in 21 markets in 2021 and plan to continue to expand in 2022. Position DescriptionThe Senior Program Coordinator provides recruitment, event & program management, and data analysis support for the ICCC program.  This role will report to the program director. There is a significant opportunity for increased responsibility, given the program has grown considerably in the last few years and is on track to scale further in 2022 and beyond.  This role includes but is not limited to:

Program Recruitment & Management

·       Recruit nominated business owners via email and phone to apply for the ICCC program·       Assist eligible business owners through the nomination, application, and registration processes of the program, maintaining regular contact by email and phone·       Support and foster relationships with external stakeholders, such as existing and potential nominators·       Market and promote the program at partners' events·       Research new recruitment channels and measure the effectiveness of old ones

Data Analysis

·       Design surveys, collect and clean data, and analyze results via Excel·       Manage participant and alumni databases on Salesforce to ensure high levels of data integrity·       Streamline back-end data-related processes to increase efficiency

Event and Program Management

·       Manage communication and logistics related to kick-off breakfasts and seminars (e.g., invitation and RSVP reminder distribution, virtual event delivery, collateral creation, etc.)·       Support the execution of webinars, one-on-one coaching, and the annual national conference Qualifications Desired·       A Bachelor's degree is desired but may be substituted by an Associate's degree and at least 2-3 years of related work experience. ·       Strong program management, operations, and logistics experience is preferred·       Strong data analysis and visualization skills are preferred·       Graphic design, website design, and long-form writing experience is preferred·       Strong written and oral communication skills·       Strong problem solving, critical thinking, organizational skills, and attention to detail·       Ability to communicate in a patient and mature manner to small business owners and partners of ICIC·       Flexible with changing priorities and ability to manage multiple tasks·       Experience in sales, marketing, or project management is beneficial·       Proficiency in Microsoft Office Suite required; strong proficiency in Excel·       Proficiency in Salesforce, Surveygizmo, MailChimp, or ArcGIS is beneficial

In addition to a passion for the work we do, candidates should have:

·       A demonstrated capacity for teamwork·       Ability to think beyond the task at hand and take initiative·       Willingness to challenge and be challenged, regardless of one's position in the organization

ICIC is dedicated to the goal of building a culturally diverse and inclusive organization. We are an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

This is a full-time remote position headquartered in Boston's Nubian Square area. Benefits include:

·       A total of seven (7) weeks of PTO per year to start (three weeks of vacation, thirteen paid holidays, ten sick days, two personal days, and one floater).·       Additional ten days of unpaid vacation ·       401k Pension Plan participation after one full year of employment, with an employer match of up to 4% of your salary·       Health, Dental, Vision Insurance (70% paid by ICIC)·       12 weeks 100% paid new parent leave for employees who have been at ICIC for 12 months or more, plus the option to use sick and vacation time for additional time off at the end of the leave·       Professional development stipend of $1,000 annually·       Short, Long Term Disability, and AD&D Insurance (100% paid by ICIC)·       Life Insurance (1x annual salary paid 100% by ICIC) 

 Application Details

This is a full-time remote position with offices in Boston, MA, at our Nubian Square location.  

The position will remain open until filled, but we will start considering applications immediately. Please submit your resume and a cover letter answering the below questions through our application page to apply for this position.

Questions:·       Why do you want to work at ICIC?·       Why are you interested in the Senior Program Coordinator position on the ICCC team?·       Please provide 1-3 specific examples of experience and/or skills you have that apply to this position.·       Is there anything else you would like us to know about your skills and experience as they relate to this position?

No phone calls or emails, please.