Program Supervisor II-06530502

This management position exists in the Mental Health Division. Supervises and coordinates of activities
of assigned staff. Maybe responsible for a designated part of personnel management, fiscal operations,
inventory management, recipient services, safety and welfare of recipients, training of personnel, and
directing and coordinating the activities of the staff. Within the Program Director's guidelines,
establishes clinical procedures and policies for recipients and ensures that program operations meet or
exceed agency and regulatory guidelines.

ESSENTIAL TASKS: Assists in Providing Clinical Services: - Assigns caseloads and related duties,
coordinates the activities of the staff in providing treatment services to consumers/residents. - Provides
clinical oversight of symptom assessment and rehabilitative services provided by the staff to
consumers/residents to ensure the quality and that services meet or exceed regulatory guidelines.
Monitors counseling performed by staff either individually with a consumer/resident or in groups to
evaluate the quality of the service. - Ensures staff is obtaining information, such as medical,
psychological, and social factors contributing to the individual's situation, and that the staff is evaluating
the consumer's/resident's capabilities. Regularly inspects case records to evaluate the completeness and
quality of treatment plans, quarterly service plans reviews, assessments, medical records, and progress
notes. Responsible for the accuracy of data entry in a computer data base or manual records. - Informs
staff to the types of clinical services, recreational activities, and ICL programs available. - Reviews
crisis assessment of assigned consumers/residents with staff, reviews nonverbal and verbal crisis
intervention techniques to be used with each individual consumer/resident, and staff-actions during a
crisis situation. - Informs staff of community resources and ensures that staff are accompanying
consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies,
government offices, or other locations associated with treatment or assistance of the consumer/resident. -
Immediately reports serious incidents, allegations of abuse, incidents, or sensit ive situations and
completes incident reports to the Program Director. - In the Program Director's absence or with the
Program Director's authority directs meetings concerning clinical issues. - Ensures compliance with
agency safety infection control policies. Assists in Directing and Supervising Personnel: - With the
Director's authority establishes and maintains work schedules in accordance with agency policy and
assignments of staff. May be responsible for managing the completion of time clock edits of assigned
staff within the suspense established by the Human Resources Department. - Ensures assigned staff's
compliance with the agency's time and attendance policy; recommends disciplinary action to the
Program Director for those out of compliance. - May manage/distribute resident/consumer funds. -
Assists the Program Director in managing the completion of performance evaluations, recommends staff
for the employee recognition award and promotions, and evaluates staff for merit bonuses. - Conducts
staff supervision in accordance with program and division policy. - Recommends disciplinary actions in
accordance with agency disciplinary policy. With the Program Director's approval conducts disciplinary
counseling and completes disciplinary action reports. - Reviews authorized staff positions and personnel
budget. Recommend changes to authorized staffing patterns and personnel budget to Program Director. -
Ensures that assigned staff have attended required in-service training and schedules employees to attend
both in-service training and training provided by vendors. Conducts training on clinical subjects,
charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and
interns, and site specific exposure control plan. - Assists in the management of employee accident
reporting and initial submission of workers' compensation claims. - Monitors employee morale and the
climate of the work environment to stop or eliminate sexual harassment or any form of employee
harassment or employee discrimination. Responsible for taking complaints of sexual harassment,
informing the Program Director of the complaint, and may investigate the complaint (as directed by the
Program Director). - May be delegated the responsibility of monitoring employee accrual totals. -
Assists in providing oversight in the area of administrative recordkeeping, maintenance of office
equipment, reception of visitors, phone reception, and stocking office supplies. - Assists in the
management of the orientation of newly assigned personnel and the sponsorship program. - Assists in
ensuring that volunteers and student interns are being utilized and supervised in accordance with agency
policy. Assists in Maintaining Property Accountability: - May assist in maintaining accountability and
serviceability of all ICL property assigned for use by assigned staff to include vehicles. Reports lost,
stolen, missing, or damaged property to the Program Director. If directed, conducts initial investigations
of property that is lost, stolen, missing, or damaged. - Recommends the purchase of supplies and
equipment; inspects and properly secures all property and equipment. Conducts regular inspections of
vehicles and property to ensure cleanliness, accountability, and serviceability. - Conducts regular
inspections of consumer/resident rooms or apartments to ensure property accountability and
serviceability. Establishes key control procedures. - Recommends disciplinary action for staff whose
negligence resulted in ICL property becoming lost, stolen, missing, or damaged. Assists in Providing
Quality Management Oversight: - Assists in ensuring internal program compliance with federal, state,
city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to
assigned consumers/residents. - Assists in the development of a program mission statement that supports
the division and agency mission. - May be directed to coordinate with the department of Quality
Assurance and the Corporate Compliance Department for staff assistance in the preparation for an audit.
- Reviews plans of corrective action, incident reports, and program evaluation reports and recommends
action that needed for improvement. - May be directed to provide oversight in submission of statistical
data. Assists in Assuring Fiscal Control and Accountability: - Assists Program Director in exercising
control over budgets through planning, prioritizing of spending, and monitoring of spending patterns. -
Recommends approval/disapproval for all purchase orders and financial requests from staff and submits
purchase orders and financial requests to the Program Director for approval. - Provides oversight of
resident/consumer funds program. Assists in the development of internal money management census at
expected occupancy levels - Monitors census, entitlements, and collections to maximize revenue. Assists
in maintaining census at expected occupancy levels. Assists the in Assuring Consumer and Family
Involvement: - Educates assigned staff in the benefits of consumer and family involvement, levels of
consumer and family involvement, types of consumer and family involvement, nature of consumer and
family involvement, and issues of working with consumers and families. - May be directed to develop a
program strategy for working with consumers and families and develops activities that foster programconsumer
and family cooperation. - Assists in fostering the development of consumer involvement
committees. Assists in Fostering Community Relations: - Assists in promoting Mental Health programs
in local communities; liaison between local elected officials and community boards, educates citizens in
the community on mental illness. - Educates assigned staff and residents/consumers on the importance
of a constructive relationship with local elected officials, community boards, and community citizens. -
Cooperates with other organizations in development of understanding and interest participating in long
range plans for mental health program development. Conducts Investigations - Conducts internal
investigations of untoward incidents as directed by the Program Director in accordance with agency
policy. General: - Willingness and ability to use ICL supplied communication tools (e.g. computers,
beepers, telephone, fax, etc.) regularly in the course of conducting business. Compliance with attendance
rules and the ability to work on a regular schedule and has on-call responsibilities.

ADDITIONAL TASKS: - May be directed to conduct regular inspections of apartments and contact landlords to report
repairs that need to be made in accordance with rental agreements. - May be responsible for facility
maintenance in assigned areas and reports needed repairs to the Program Director. - May review drafts,
procedures, and job descriptions. - May assist in hosting visitors from community, regulatory offices,
and/or other agencies. - May be a member of an agency or division committee(s). - Performs other job related
duties as assigned.

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIREMENTS Bachelor's degree in a
recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.) plus a
minimum of 3 years experience providing direct services to individuals with mental illness. Supervisory
experience preferred.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES - Ability to coordinate activities of staff and
integrate as part of a multidisciplinary team - Ability to manage multiple projects, delegate tasks and
ensure completion of all tasks, assigned and delegated - Ability to manage resources - Ability to solve
problems effectively - Ability to work with consumers/residents, families, and staff in a caring and
respectful manner, and with due understanding of and consideration for cultural differences. - Ability to
serve as a role model to residents/consumers. - Ability to develop, evaluate, implement and modify a
case management plan, meeting all deadlines and productivity standards - Ability to complete written
forms and reports in an accurate and timely manner. - Ability to communicate effectively with staff,
consumers/residents, families, and the public. - Ability to prepare accurate and timely documentation,
reports and other written material as assigned. - Ability to secure the cooperation of and work effectively
with others - Ability to work independently, and to conform to all applicable safety and accountability
measures - Ability to be aware of other's reactions and understanding why they react the way they do -
Ability to actively look for ways to help people, be compassionate and hopeful - Ability to talk to others
to effectively convey information - Ability to listen to what other people are saying and asking questions
as appropriate - Ability to identify the nature of problems and propose solutions - Ability to report for
work as scheduled on a consistent basis - Ability to understand and adhere to internal and external laws,
rules, and policies This position description is a guide to the critical duties and essential functions of
the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work
environment conditions. Position descriptions are reviewed and revised to meet the changing needs of
the agency at the sole discretion of executive management.