Treasury Management Operations Specialist

JOB DESCRIPTION

JOB TITLE: Treasury Management Operations Specialist

DEPARTMENT: Back Office Operations

FLSA: Non-Exempt

REPORTS TO: VP, Operations Manager

EFFECTIVE DATE: 02/15/2024

SUMMARY The Treasury Management Operations Specialist is responsible to service and assist in the support of the Bank’s Cash Management products consisting of but not limited to Remote Deposit Capture Service, ACH Originations, Positive Pay and other aspects of Cash Management Services. This position will assist Business Development staff on occasion utilizing the product knowledge of both the Business Account and Business Online Banking Cash Management related features and functions. In addition, this position will provide support to the Back Office Operations department consisting of but not limited to Wire and ACH processing, Exception Item Processing, GL/Bancontrol Reconciliation and any ad-hoc requests. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations. Assists in assurance of satisfactory internal and external audit and exam results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist sales officers with the onboarding of new clients, including the preparation of Business Online Banking and paperwork for new Cash Management products.
• Complete the set-up of new Cash Management Products on the bank’s systems (Core system, Online Banking, etc.)
• Provide primary phone support to Internet Banking and Cash Management clients and assist with any necessary ongoing training and/or troubleshooting issues.
• Participate in the Cash Management review process including completion of review documentation.
• Assist sales officers with duties such as updating agreements as necessary and providing additional trainings as needed including but not limited to regular annual communications to customers on any rule changes or Cash Management product updates.
• Provide backup phone support for Mobile Deposit and Remote Deposit Capture clients and assist with any necessary ongoing training.
• Handles NSF/Exception Item Processing, Check Adjustments, Returned Items, Large Item Review, IOLTA/IRETA remittance, Research Requests and other duties as needed.
• Wire Origination, ACH Origination, GL/Bancontrol Reconciliation, Certifications, EFT Fraud Reviews, Foreign Item processing, Dormant/Escheatment account handling.
• Process EFT disputes, provide debit card support to branch staff, and perform card maintenance.
• Levy, Garnishment and Subpoena processing.
• Draft new procedures and provide updates to existing procedures as needed for the purpose of streamlining operational functions.
• Provides effective customer service and assists in resolving problems within given authority.
• Responsible for special projects as needed.
• Perform any other duties as requested.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals’ ability to perform the essential functions.

EDUCATION/EXPERIENCE

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Comprehensive knowledge of related state and federal banking compliance regulations, Bank policies and procedures, the Bank’s products and services, activities, and terminology.
• Ability to interact with all levels of the Bank.

LANGUAGE ABILITY Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

MATHEMATICAL ABILITY Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS Required: Microsoft Office Suite (Outlook, Word, Excel, etc.). Ability to navigate within the core and general ledger systems: Silverlake, Synergy, AvidAscend. Adobe (ability to modify, merge, extract and other PDF functions).

CERTIFICATES/LICENSES As needed for completion of job requirements.

COMMITMENT TO COMPLIANCE The Board of Directors and Management of the Bank are committed to maintaining an effective compliance management by fostering a positive environment for compliance throughout the Bank and facilitating a corporate culture which encourages ethical conduct and compliance with Federal and State regulatory requirements, including demonstrating clear and unequivocal compliance expectations for all employees. Employees shall be accountable for performance of compliance duties of their own work and shall maintain a working knowledge of policies and procedures to ensure compliance with all applicable consumer protection laws, rules and regulations governing the Bank, specifically, how they apply to their respective position(s) and/or areas of responsibility.

• In compliance with the Bank’s Ethics and Code of Conduct Policy, employees are required to report to management any activities that are deemed non-compliant for its reporting to the appropriate board-level committee.
• Employee shall also complete (with passing score and before the due date) required training (such as ABA and IT Security training).
• As “satisfactory” results of internal and external audits and exams are critical to the success of the bank; it is the expectation that all bank employees contribute to supporting those results within their assigned scope of work and responsibilities. In accordance with the Bank’s Bank Secrecy Act, Anti-Money Laundering and OFAC (BSA/AML/OFAC) Compliance Programs and applicable implementing regulations, Employee shall maintain basic knowledge of said laws, rules and regulations and shall be accountable for ensuring BSA/AML/OFAC compliance in connection with their position and duties of responsibilities including required training.

CORE COMPETENCIES

• Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
• Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Judgement - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Understands business implications of decisions. Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Customer Service - Responds promptly to client and other department needs. Responds to requests for service and assistance. Meets commitments.
• Dependability - Follows instructions and responds to management direction; Takes responsibility for own actions. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS, WORK ENVIRONMENT, SAFETY AND SECURITY

• Occasionally required to stand.
• Occasionally and in some cases frequently required to walk.
• Frequently required to sit. • Continually required to utilize hand and finger dexterity.
• Frequently and at times continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee may occasionally lift and /or move more than 25 pounds.
• Specific vision abilities required by this job include close vision and distance vision.
• Observes safety and security procedures. Determines appropriate action beyond guidelines.
• Reports potentially unsafe conditions.
• Uses equipment and materials properly. ________________________________________________________________________________________________________________________________________The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals to perform the essential functions. ICON Business Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW. ICON Business Bank invites any employee and/or applicant to review the Company’s Affirmative Action Plan available for inspection upon request by emailing Human Resources. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at HR@iconbusinessbank.com.