What are the responsibilities and job description for the Bus Person position at Icon Hospitality?
Job Description
Job Title: Bus Person/Dining Room Attendant
Department: Operations
Reports To: Restaurant Manager
Summary
Ensures guests are seated at a clean and properly set table within the shortest amount of time possible. Works with servers and Host/Hostess’ to ensure guest receive excellent service.
Essential Duties and Responsibilities
Include the following and other duties may be assigned. Carries dirty dishes from dining room to kitchen. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware. Replenishes bread baskets, supply of clean linens, silverware, glassware, and dishes in dining room. Supplies service bar with food such as soups, salads, and desserts. Serves ice water and butter to patrons. Cleans and polishes glass shelves and doors of service bars and equipment such as coffee urns and cream and milk dispensers.
Checks cleanliness of the bus stand from previous shift and notifies manager of any problems. Cleans the bus stand, restocks and prepares bus stand for shift change and / or close. Properly completes all involvement with guest service sequences. Checks daily with M.O.D. and completes assigned duties. Checks high chairs and booster seats for cleanliness
Empties trash and spot sweeps the restaurant and bar floor. Prepares coffee and iced tea and restocks during shift as needed. Cleans and sanitizes throughout the shift. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Provides a favorable image of the Company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all its areas of endeavor. Attends scheduled mandatory staff meetings.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Problem Solving - Identifies and resolves problems in a timely manner.
Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to speak and read the English language a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Reasoning Ability
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is loud.
Note: The statements herein are intended to describe the general nature and level of work being performed by the employee, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the Employer.
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