HR Business Partner - Client HR

About ICONIQ Capital

ICONIQ Capital is a privately held investment firm that advises and invests on behalf of select families and organizations. We create investment opportunities and strategies for our clients to manage their lives, philanthropy, and legacy. Differentiated by an exceptional ecosystem of entrepreneurs backing entrepreneurs, our investment platform drives transformation at the intersection of technology and traditional industries. ICONIQ Capital is dedicated to improving the world by channeling ideas, talent, and capital to initiatives that advance society.

The Opportunity: HR Business Partner, Family Office Services

The HR Business Partner is a critical member of the Relationship Management Team as well as the Family Office HR Team, which provides outsourced HR and payroll services to high net worth and ultra-high net worth clients. Responsible for the full employee life-cycle for assigned client’s household and professional staff, from onboarding (e.g., new hire paperwork, payroll, 401(k), benefits open enrollment) through offboarding (exit interviews, COBRA, severance, etc.).

Principal Responsibilities:
• Drive and coordinate the recruiting life-cycle for client including advertising, screening, interviewing, conducting background checks, references and drafting offer letters.
• Work in collaboration with Benefits team to communicate and manage open enrollment and benefit changes to client staff.
• Responsible for administration and processing of all leaves of absence requests, and disability.
• Respond to payroll, benefits, 401(k) and employee policy inquiries from employees and coordinate with Payroll and Benefits team as needed.
• Facilitate and process annual performance evaluations and compensation adjustments per client request.
• Own compensation data and partner with Payroll, providing timely updates and reviewing for accuracy.
• Partner with the payroll department to assist with payroll review and ensure client staff is paid correctly and on time.
• Maintain employee records and reconcile/validate data entry to ensure data integrity and support routine reporting requests. This includes running monthly reports and metrics.
• Ensure client is compliant with federal and local HR laws, regulations, and reporting requirements.
• Consulting and coaching with clients regarding employee labor relations issues.
• Manage full offboarding process for departing employees, including drafting separation agreements, preparing offboarding paperwork, conducting exit interviews and/or separation conversations, and partnership with payroll for final paycheck
• Manage worker’s compensation claims in partnership with insurance broker
• Serve as a liaison between client relationship management teams, external counsel and other internal teams, managing multiple lines of communication and ensuring the client receives tailored, fully-vetted advice on HR matters.
• Partner with the client relationship management team to develop a thorough understanding of client expectations and preferences in order to maintain excellent HR service delivery.
• Act as client facing point of contact and be involved in all direct communication with the
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client.
• Demonstrate understanding of Client needs and trends to help support their household operations and/or drive their business forward.

Qualifications:
• 7 years of HR Business Partner experience with general knowledge of payroll and benefits
• Deep knowledge of regulatory laws, rules and standards at the local/city, state and federal levels
• Knowledgeable in compensation strategies, employee relations, performance management, and leaves
• Superior communication skills, unquestioned integrity, and the experience, confidence and presence to work directly with clients to effectively handle interpersonal relationships and sensitive HR issues
• Highly motivated, self-driven, solution and detail oriented
• Proven ability to thrive in a fast paced, high pressure environment
• Strong attention to detail and sense of urgency/follow through
• Excellent organizational, prioritization and time management skills
• Strong desire to work in an entrepreneurial environment
• Bachelor’s degree and a solid academic background required
• Ability to assess client needs and partner with client management team to be a strategic partner
• Be an advisor for all HR needs
• Experience in an HR-related position working with household staff (preferred but not required)

Location: San Francisco, CA

Compensation Range: ICONIQ is required by law to include a reasonable estimate of the salary range for this role, together with other compensation being offered such as a discretionary bonus, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At ICONIQ, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation terms. A reasonable estimate of the current salary range is $130,000-$145,000 together with a discretionary bonus, health insurance, paid time off, 401k participation with a company matching program, wellness stipend, personal education allowance as well as a commuter benefits program.