Assistance Advisor

• Assistance Advisors at client provide vehicular assistance and exemplary customer support before, during and/or after driverless trips.
• This group is responsible for providing feedback to Research and Development (R&D) groups at client
• People who thrive in this role will be flexible, adaptable, dynamic, and collaborative.
• Candidates should have strong attention to detail along with the ability to adapt on the fly to evolving situations.
• Professionalism and sound judgment are always required, as well as the ability to work in a team setting.
• Assistance Advisors are expected to understand and respect confidentiality as they may work on projects that involve confidential client information.
• Support vehicle passengers with all issues that might occur before, after and/or during their ride.
• Troubleshoot technical issues faced by autonomous vehicles and human passengers.
• Aid client fleet of driverless vehicles in navigating their surroundings.
• Write up details of scenarios requiring additional support by client Engineering team.
• Quickly exercise a high degree of good judgment and independence
• Think on your feet and be able to handle situations that may be new to you.
• Maintain a helpful and calm composure in simple or difficult situations, while always providing first-rate customer support.
• Recognize patterns and properly categorize support issues.
• Support product testing for various engineering groups.

• One year minimum of direct work experience in a customer-facing role via written and verbal modes of communication.
• Strong oral/written communication and interpersonal skills.
• Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure
• High attention to detail and strong execution skills.
• Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active driver’s license, and no more than one point on driving record
• Typing skills (20 words per minute)
• Must have Customer support skills.
• Active Arizona Class D driver's license or license encompassing Class C vehicles, and no more than one point on driving record.
• Must type a minimum of 20 wpm.
• Ability to work 40-hour work weeks (5 days/week – may include weekends. Will have 2 consecutive days off/week).

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