What are the responsibilities and job description for the Service Associate position at ICONMA, LLC?
- Responsible for the daily upkeep of the vehicles with tasks such as cleaning and fueling and ensuring the test site is organized and presentable for operations.
- Within the BaseOps team, you will help ensure the vehicles meet regulatory requirements per the provided guidance.
- Support our parts team in organizing and transporting spare parts inventory.
- Additionally, help our driving team, Alpha Operations, with their operational testing needs.
- Supporting company milestones and optimizing drive operations across multiple locations.
- Ensure the vehicles, equipment, and workplace are clean and ready for use.
- Provide logistical support for the movement and storage of vehicles and equipment.
- Assist with paperwork and documentation related to vehicle readiness.
- Perform routine fueling and charging of our test vehicles and supporting equipment.
- Execute mission prep procedures, which include, but are not limited to launching software across several devices per vehicle, verifying SW and HW configurations, capturing requested data, and escalating issues as they arise.
- Support the readiness of spare parts and the associated inventory.
- Ability to lift to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around.
- Provide hands-on technical support to the BaseOps technicians. (fluid changes, part replacements, wiring checks, etc)
- General testing support (documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving).
Requirements
- 2 - 4 years of work experience.
- Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks.
- Must have the proven ability to problem solve and deliver on high-pressure situations.
- Must have the proven ability to multi-task and manage multiple projects and deliverables.
- Excellent written/verbal communication skills.
- Works well in a team environment.
Preferred:
- Technical trade school certificate or Associate Degree in automotive repair.
- Proficiency with Jira/Confluence.
- Proficiency with MS Office/Google Suites.
- Experience working in a fast-paced environment.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
Recommended Skills
- Customer Service
- Customer Relationship Management
- Explain Warranty
- Promote Customer Loyalty Plan
- Loss Prevention
- Customer Satisfaction
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