What are the responsibilities and job description for the Aftermarket Analyst position at ICONMA?
· Support aftermarket service support activities and aftermarket industry relations.
· Review refund requests.
· Review government purchase forms.
· Monitor and respond to customer inquiries.
· Create IT help ticket request and manage to resolution.
· Notify National Automotive Task Force or maintenance windows and issues.
· Execute user acceptance testing.
· Manage website enhancement log and prioritization.
· Develop and maintain user support materials for both the field team and end users.
· Develop and maintain sales support materials for the field team.
· Monitor Kibana for abuse activity.
Benefits:
Medical, Dental and Vision, 401K, Employee Referral Program, Life Insurance
About the Company:
ICONMA
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20 locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000 Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Company Size:
2,000 to 2,499 employees
Industry:
Management Consulting Services
Founded:
2000
Website:
https://www.iconma.com/
