Export Coordinator

Neenah, WI Full Time
POSTED ON 5/14/2024
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Description :

Position Description :

Facilitate sales and customer service of spare parts and lab supplies to international customers to ensure on-time delivery of accurate orders that are in compliance with all US Export and Foreign Government Import Regulations.

Must have SAP experience

Experience with exporting goods is highly desirable

Accountabilities :

Provide exceptional customer service and problem resolution to order inquiries and various questions or issues

Utilize SAP and SED to complete and maintain accurate order and material information obtained from Procurement, vendors and other sources

Ensure all required export documents are complete and accurate, as well as, correctly and timely transmitted to appropriate parties

Work effectively with customers, vendors, warehouse team and carriers to complete and schedule shipments according to delivery date requirements

Skills :

Proficient in Windows, Word, Excel and SharePoint

Strong interpersonal and communications skills in both verbal and written format

Demonstrated problem solving capabilities

Ability to work accurately and independently in fast paced environment while meeting established metrics

daily shipping deadlines

Initial customer response within hours

One or less customer service related claim / month

Previous success as customer service, logistics or procurement operations associates are typically good candidates

Specific Responsibilities Include :

Non-Standard Picks (all applicable countries)

Freight

Shipment Consolidation / Close / Completion

Tentative Pricing

Capability and adaptability to assume complete export responsibilities to enable seamless coverage by providing flow-to-the-work and back-up support

KTW to KTE Shipments

Sales Order Entry (all countries)

Quoting

Claim Resolution

9 hours ago

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