What are the responsibilities and job description for the Operations Analyst position at ICONMA?
Responsibilities
Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training dates, organizing and monitoring logistics, and answering heavy flow of inquiries from internal client employees through email and Slack.
Assign and create all Enablement Events and assign courses to each cohort.
Manage all communications to virtual and remote employees within each individual hub using Marketing Cloud and Slack. Manage all collateral and calendaring docs.
Assist in solving problems that are manual and inefficient by using client and other technology platforms.
Keep others appraised of and involved in work by communicating status of tasks to project leads and team members, coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities, executing processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks, and delivering work according to deadlines.
Assist team with daily operations, including setting up training space with materials for in-person or virtual classes, greeting attendees, managing AV/tech issues, and providing concierge level of service to new hires.
Desired Skills/Experience
Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
Experience with data entry, data scrubbing, formatting data to fit templates, vlookups, and pivot tables Good presentation and verbal communication skills
Strong written communication and listening skills
Systematic approach to problem solving
Strong organizational and planning skills
Program/project management or coordination a plus
Ability to work independently under general direction
Ability to multi-task and open to taking on a variety of different types of tasks
Ability to lift up to 40 lbs
Strong curiosity to learn, understand, and apply new technologies and systematic approaches (leveraging client technology stack with a particular focus on Reports and Dashboards)
Experience with the client application including dashboards and reporting tools in a business or academic environment highly preferred
Highly organized and lightning-fast learner with ability to understand complex systems and processes across numerous programs that operate differently
Leadership Qualities
Passion: Passionate about Customer Success
Beginners Mind: Always learning; approaches each interaction with open mind; great listener and hands-on
Leadership: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
Team Player: Proficient at collaboration and working with members of a team
Urgency: Ability to move fast and drive business value and results
Ohana: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
Trust: Trusts the company’s core values; shows integrity, transparency, and reliability
Adaptable: Excels in high levels of uncertainty and change
Community Champion: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training dates, organizing and monitoring logistics, and answering heavy flow of inquiries from internal client employees through email and Slack.
Assign and create all Enablement Events and assign courses to each cohort.
Manage all communications to virtual and remote employees within each individual hub using Marketing Cloud and Slack. Manage all collateral and calendaring docs.
Assist in solving problems that are manual and inefficient by using client and other technology platforms.
Keep others appraised of and involved in work by communicating status of tasks to project leads and team members, coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities, executing processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks, and delivering work according to deadlines.
Assist team with daily operations, including setting up training space with materials for in-person or virtual classes, greeting attendees, managing AV/tech issues, and providing concierge level of service to new hires.
Desired Skills/Experience
Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
Experience with data entry, data scrubbing, formatting data to fit templates, vlookups, and pivot tables Good presentation and verbal communication skills
Strong written communication and listening skills
Systematic approach to problem solving
Strong organizational and planning skills
Program/project management or coordination a plus
Ability to work independently under general direction
Ability to multi-task and open to taking on a variety of different types of tasks
Ability to lift up to 40 lbs
Strong curiosity to learn, understand, and apply new technologies and systematic approaches (leveraging client technology stack with a particular focus on Reports and Dashboards)
Experience with the client application including dashboards and reporting tools in a business or academic environment highly preferred
Highly organized and lightning-fast learner with ability to understand complex systems and processes across numerous programs that operate differently
Leadership Qualities
Passion: Passionate about Customer Success
Beginners Mind: Always learning; approaches each interaction with open mind; great listener and hands-on
Leadership: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
Team Player: Proficient at collaboration and working with members of a team
Urgency: Ability to move fast and drive business value and results
Ohana: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
Trust: Trusts the company’s core values; shows integrity, transparency, and reliability
Adaptable: Excels in high levels of uncertainty and change
Community Champion: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base.
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Salary : $21 - $24
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