Social Media Community Manager

Join a team of Community Managers and Strategists all working remotely from around the world, with an unparalleled passion for all things social. Together as a team, and individually, you will cultivate data-driven insights and deliver top-tier services to our clients and support internal department needs. This includes but is not limited to building brand voice response matrices, data analysis, copywriting, calendar management, publishing, implementing social listening and consumer advocacy tactics, and playbook development.

You must be prepared to work in a fast-paced, self-motivated, entrepreneurial environment; be a team player who is social-savvy and can work independently yet collectively in a unique virtual environment.

What You’ll bring:

• Charisma and willingness to learn from others and contribute with your social media expertise.

• High level of accuracy and attention to detail.

• Resourcefulness and a can-do attitude that thrives in an entrepreneurial, fast-paced environment.

• Strong sense of account ownership and pride in work.

• Strong time management skills with the ability to plan, prioritize, monitor, and respond to changes quickly.

• Strong decision-making skills coupled with good judgment.

• Good sense of decorum and brand appropriateness.

• Friendly, diplomatic, and a composed self-starter with the willingness and desire to take initiative and get the job done.

• Cooperative and network oriented.

• Proven history of developing new, sustainable processes.

• Excellent written and verbal communication skills with engaging presentation skills.

Client Responsibilities:

• Support clients' business and communications objectives, with a data-first mindset.

• Lead the organic development and growth of various communities and social media activities across the client’s social ecosystem.

• Develop content pillars and social calendars aligned with KPI’s, business objectives, corporate priorities, and overarching marketing and social. Research, craft, and publish interactive, thoughtful, intelligent, and provoking content that encourages community participation. Help identify influencers and seek user-generated content if appropriate for clients.

• Define and improve community management and content development processes. Proactively escalate issues, trends, opportunities, and insights through the relevant channels in a timely manner.

• Act as a consultant regarding technological and social innovations ensuring best practices and thought leadership that may impact the client’s strategy & business in the short and long term.

• Contribute to client meetings, be it weekly, monthly, quarterly, project-specific, etc.

• Maintain an active presence within necessary tools and social platforms to discuss and advise clients on platform-specific concerns, abilities, and best practices concerning platform and DEI standards.

• Proactively provide clients with thought leadership, recommendations, and education on ICUC capabilities.

ICUC Responsibilities:

• Be present in team chats, participating in weekly meetings, quarterly trainings, and other education sessions.

• Act as a resource to help fuel organic business growth for ICUC.

• Go above and beyond client and company expectations, bringing fresh and new ideas to leaders and always question the status quo.

• Help create case studies of delivered work to use as training and development materials for clients and other teammates to leverage.

• Provide real-time recommendations for trends/events to the Customer Success team.

• Adopt and educate on up-and-coming platforms and technology.

• Share inspirational and educational resources within strategy and other departments

• Proactively provide updates on account health to Growth/Client teams as needed

• 
  Proficient computer literacy proven through work experience in software applications, spreadsheet tabulations, and Microsoft Office Suite.

• 2 years of social media community and reporting experience required.

• Experience with creative, content publishing & writing, social listening, and performance reporting.

• Knowledge of past and current social media trends, marketing, and business strategies.

• Must be a regular user on Twitter, Facebook, Instagram, LinkedIn and TikTok and be knowledgeable of other social media channels.

• Experience in Social Media Management Systems like Hootsuite, Sprinklr, and Khoros.

• Must possess a computer with video and microphone, subscribe to high-speed internet, and meet ICUC’s tech requirements.

• Must be proficient in both speaking and writing in English.

• The candidate will be required to successfully undergo a Criminal Record Check.

The anticipated salary range for this position is $55,000 - $60,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsuaegis.com or to begin a conversation about your individual accessibility needs throughout the hiring process.

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.