Dispatch Operator Full-Time Days

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Regional Command Center is looking to hire a Dispatch Operator for the day shift at our Regional Medical Center in Boise! Position Highlights and Summary: Dispatch Operators work in our Regional Command Center. The Regional Command Center is responsible for monitoring the alarms (life safety equipment, critical life plant functions, security cameras and panic alarms to name a few) for all four hospitals including the Boise Regional Medical Center, Nampa, Ontario, and Baker City Medical Centers. The Center also answers and routes thousands of phone-calls a day from the public and Saint Alphonsus colleagues and works very closely with senior leadership, Clinical Leaders, the Security Team, and Facilities management at each Medical Center. The center also oversees Security ID badging. What You Will Do: As a Dispatch Operator you will work under minimal or no supervision to courteously answer and dispatch all received calls, alarms, and emergent situations in a timely manner. You will serve as a liaison between the hospital and the public by providing information and assurance of routing calls to the appropriate departments or areas as needed. In this role, you will remain calm and organized under all types of situations. All duties are performed in a way that promotes a team concept and reflects the mission of the Saint Alphonsus Health System. You will monitor and document the following: o All life safety equipment for SAHS and dispatches appropriate responders as necessary. o Critical life plant functions and life safety functions per procedure and notifies appropriate responders timely and accurately. o Security cameras and panic alarms for RHMs and SAMG and dispatches appropriate responders. o For PharmaWatch per regional contract to respond with the appropriate policy based on alert notification. An ideal candidate will have strong teamwork, communication, and critical thinking skills, has a strong understanding of following written instructions and procedures, and is open to constructive feedback. Work Schedule: This position will work 40 hours/week, Monday - Friday, 11:00am - 7:00pm. Orientation and Training: The orientation for Dispatch Operators is typically 5 weeks. Your first week will be general orientation and system training. Training can be flexible based on availability, but ideally you will train on all shifts - 1 to 2 weeks on a day shift, 1 to 2 weeks on a swing shift, and 1 week or so on a night shift, so some flexibility is needed initially for training. Our shifts are 7am – 3pm, 8am – 4pm, 11am – 7pm, 3pm – 11pm, and 11pm – 7am. Minimum Qualifications: High school diploma or equivalent required. Associate or bachelor's degree preferred. Dispatch and/or hospital experience preferred. Highlights and Benefits When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon. We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one. Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop. We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow. Visit www.saintalphonsus.org/careers to learn more! Saint Alphonsus Facility Information: Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. Top 15 Health Systems in the country by IBM Watson Health; The region’s most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.