What are the responsibilities and job description for the Patient service representative position at Idaho State Job Bank?
Patient Service Representative Boise / Nampa Pulmonary Clinic Full-Time Days at Trinity Health in Boise, Idaho, United States Job Description Employment Type : Full time Shift : Day Shift Description : At Saint Alphonsus Health System, we are looking for people who are living out their calling.
We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Position Purpose : As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients' administrative needs.
Your primary responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.
Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected.
Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
This position will support both the Boise and Nampa Pulmonary Clinics. Minimum Qualifications : High School Diploma or equivalent required Previous customer service experience required.
Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred Experience with process improvement or lean philosophy preferred Our Ideal Candidate : is friendly, detail oriented, a quick learner and has a passion for providing a high quality customer service experience to our patients.
They will also need to utilize excellent communication skills while communicating with patients and families both in person and on the phone.
What You Will Do : Acknowledges and greets patients immediately, providing a positive customer service experience Registers patients for appointments and completes paperwork Verifies and updates existing patient and insurance information Keeps patient appointments on schedule by notifying provider of patient's arrival Informs patients immediately of delays, explains why, and the anticipated wait time Collect, record, and communicate to patients their responsible balances for visit, diagnostic testi To view full details and how to apply, please login or create a Job Seeker account
Last updated : 2024-09-27