Production Support Engineer (Oracle Database developer)

Production Support Engineer (Oracle Database developer) 

Erie, PA (Onsite – 2 days a week)

Contract

As a production support engineer, candidate of this role is expected to be available for on-call support outside of the office hours and co-ordinate with other teams communicating complex concepts and issues effectively and to an appropriate audience for addressing and resolving production issues immediately. On top of everything, the candidate should be sound in Oracle database skills with atleast 7 years of experience working in Oracle database. 

Job Overview 

onsibilities 

• Maintaining and upgrading existing systems. 
• Defect fixing and new enhancements and change request execution mainly in Oracle. 
• Prepare the Unit Test cases and execute the same for your developed feature / functionality. 
• Support the Quality Assurance team in testing 
• Database (Oracle) Scripting and verification of the Data flow during defect analysis. 
• Defect tracking and status updates to the issues assigned to you. 
• Give training and demo sessions to Business users on need basis. 
• Interaction with customer stakeholders for new requirements and providing business as well as Solution insight to help customer operations 
• Empowered and accountable for design, development and rollout of new features as per customer requirements. 
• Take full accountability for understanding changes required by customer and provide valuable suggestions from Product point of view. 

Skills / Attributes Required: 

• 7 years’ development experience in Oracle database. (must have) 
• Desirable:  Property & Casualty insurance background with Billing domain experience. 
• Application programming with inclination towards domain (Specifically Insurance Domain). 
• Development experience with object-oriented programming JAVA technology stack preferred though not mandatory. 
• Exposure to any database with clear understanding of RDBMS concepts (SQL Scripting , Data analysis skills, basic Performance improvement understandings). 
• Experience in SDLC processes and software version control understanding. 
• Desirable:  experience in setting up business rules and workflow concepts. 
• Strong technical aptitude for both cloud-based and on-premise client solutions.  
• Excellent written and verbal communication skills; ability to simplify and communicate technical issues with customers. 
• Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer.   
• Proven ability to maintain a professional demeanor when handling complex customer and internal issues. 
• Strong commitment to quality and customer service. 
• Works well in a remote team environment. 

Must Have Technical Skills:  

1. Oracle SQL/PL SQL (7 years) 
2. Core Java   
1. Servlet   
2. Javascript   
3. Java Webservices (CXF framework)  
4. Microsoft Products (Office/Ms docs/Powerpoint)