What are the responsibilities and job description for the Sales Support Specialist position at IDC?
Overview
IDC is looking for a Sales Support Specialist to support IDC's Sales Team.
The Sales Support Specialist provides personalized customer service and support to the activities of Global Account Managers and a designated account base.
Why IDC?
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute of Industry Analyst Relations (IIAR) as the 2021 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.
Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future! We are just getting started!
Responsibilities
- Primary customer service contact for IDC’s Large Enterprise Technology Vendor clients: manage all incoming questions/issues, assess situation, provide resolution for pre-sales and immediate post sale issues (account set up/order confirmation and initial training)
- Support the Vendor Sales Teams in all pre-sales support activities, including proposal generation, assistance in responding to RFPs, managing/assisting with SFDC opportunity management, tracking down analysts/sales specialists for pre-sales meetings
- Enter Orders and ensure customers are set up correctly to receive all proper research deliverables
- Work closely with IDC finance
- Coordinate training of new customer utilization of idc.com
- Resolution of billing and invoicing issues
- Ensure information entered in to SFDC / Juggernaut is timely and accurate
- Forecasting responsibility with Sales Representatives – including monthly forecasting
Qualifications
- Bachelor’s, Associate's degree or equivalent experience
- 2 years of previous experience as a Customer Service Representative / Sales Support Specialist or commensurate experience
- Superior communication skills
- Must be proficient with computer skills, including Microsoft Office suite, and able to learn new software and web-based systems
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Prior experience with Salesforce.com and Power BI is preferred
- This role is ideally based in IDC's Needham, MA office (hybrid schedule), but qualified candidates in approved remote locations will be considered
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Requests for reasonable accommodation based on disability or religion will be considered on an individual basis.
About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,200 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.
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