What are the responsibilities and job description for the Technical Support Specialist / Contract to Hire position at ideaHelix?
Minimum 5-6 years IT Support or related technical experience required.
Experience maintaining and troubleshooting desktop hardware, operating systems, application software and peripherals
Experience supporting end users on the proper use of applications or hardware
Experience with documenting and writing technical procedures
Experience supporting users via phone
Setting up and configuring operating systems and applications, computers and printers.
Resetting passwords, mapping network resources, adding printers and installing drivers
Familiar with network connectivity, IP addresses, using remote desktop
Excellent oral & written communication skills
Salary : $50,000 - $55,000
