Solution Success Consultant

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

Summary:Provides advanced level of subject matter expertise and consultative support to prospective clients in the Solution definition phase of a deal just prior to sale and continues post-sale. This role partners with the pre-sale Solution Engineers (SE) to align on solution definition, approach to handle identified risks and to assume ownership post sale. The Solution Engineers and Solution Success Consultant will work together to ensure we can make a client successful once a deal is closed.

The overall goal of this role will be to show clear ownership for the Solution being successfully implemented as defined, address risks identified pre and post-sale and serve as the bridge between the client and IDeaS’ teams, taking on a consultative approach to ensuring the client gets the support they need to build confidence.

Primary Responsibilities:With a focus on assigned clients' success with their pilot or initial implementation/ installations of an IDeaS product or add-on product or service:• Strategizes with Sales/ IDeaS Account Management (IAM) account owner on objectives for customer meetings, understands how this activity relates to overall plan and provides functional solution leadership for sales opportunities.• Partner with Solution Engineering in pre-sale phase to align IDeaS solutions with clients' goals.• Builds a trusted relationship with the Account Executive/Sales/ IAM team member who owns the opportunity and the Solution Engineer (where engaged) and primary client contact.• Provides consultative but practical guidance the client can apply when using IDeaS solutions given their unique environment. • Aligns client focus of any challenges and ongoing measurement of success back to business value of proposed solution and set proper expectations to ensure customer satisfaction.• Partners with Solution Engineering during discovery meetings to collect, analyze, clarify, and document business requirements during the sales cycle to support the implementation team and to produce a detailed solution proposal.• Works proactively with cross-functional team members within IDeaS to ensure knowledge transfer to IDeaS’ teams who will implement the solution as defined (i.e., Project Management) and those who will be responsible for training clients on the defined solution.• Partner with Product, Technology and Product Success on any development and/ or scripting requirements to support client implementation. Agrees commercial impacts thereof with Commercial Owner.• Follows-up proactively on identified risks to ensure a plan is created to resolve risks and ensures client and IDeaS teams understand the solution and rationale.• Keeps track of any new risks identified through the process and ensures any commercial impacts are communicated to the Commercial Owner (Sales/ IAM)• Carries trusted relationship through sale phase and into Pilot activation with the objective of ensuring proper application of IDeaS solutions to meet client goals.• During the Pilot phase, works directly with Client teams to define and implement Corporate Standards.• Works directly with prospective clients, Sales, and Solution Engineering to define Pilot Success Criteria and measurement. • Supports measurement of success criteria as agreed with Client.• Partners closely with Client Project Management and Service Delivery teams to plan Pilot timeline and activation activities.• Works directly with Account Management and Client/Enterprise Relationship Management and Service Delivery teams on client handover from Client Project Management after successful Pilot and estate roll out.• Partners with SE to document final agreed Solution Summary for client-facing purposes.• Communicates with Account Management, Client/Enterprise Relationship Management on hurdles overcome in Pilot to ensure smooth transition of account ownership.• Shows clear ownership and accountability for successful implementation of the client on the defined IDeaS solution(s)Ongoing: Participates in product and solution training to acquire and maintain a detailed level of product knowledge of core components of IDeaS offerings and assigned solution areas, how each solution addresses business challenges, competitive information to identify how our solution stands apart, and what challenges/limitations may be encountered.

Additional Responsibilities:• Participates in workshops during requirements and design sessions• Participates in solution positioning• Liaise with sales, pre-sales, technical support, and product management to determine best action to implement solution at customer environment• Work closely with Product and Technology leaders to size and document requirements for customizations required to make client successful• Networks with senior internal and external personnel in own area of expertise

Knowledge, Skills and Abilities• 5 years of experience in hospitality/distribution ideally and revenue management with 3 year(s) of experience working with automated revenue management systems.• Good problem solving, organizational, decision-making written, oral and interpersonal skills• Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and other hotel systems and onward distribution.• Good knowledge of system integration data flow and capabilities. • Proven technical and business acumen with the ability to communicate solutions to the client and represent IDeaS as the expert.• Ability to demonstrate, communicate and document the value proposition of IDeaS products and services.• Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property level). • Passionate about helping leading hotels and chains to capitalize on revenue management opportunities.• Fluency in reading, writing, and communicating clearly in English. • Effective presentation and public speaking skills.• Good facilitation and communications skills.• Ability to work independently and as part of a team.• International travel as business requirements dictate, at management discretion – could range from 20% up to approx. 60%.

Preferences:• Working knowledge of using IDeaS products.• Experience working with international hotel chains as well as local hotel chains and independents.• Multi/Bi-lingual.

Other: • Work is typically performed in an office environment, using simple, easy muscular movements, involving only the handling of light materials, tools, or equipment in easy work positions, and with no special speed requirements or long stretches of exertion. • Vision requirements for this job include close vision and the ability to adjust focus.

Equivalent combination of education, training, and relevant experience may be considered

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:To qualify, applicants must be legally authorized to work in the UK, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

The level of this position will be determined based on the applicant's education, skills and experience.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.