Enrollment Agent I

Essential Job Functions (includes but is not limited to):

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
• Identify win-win opportunities to provide more products and services to customers
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
• Performs Enrollment Center Sustainment responsibilities on a daily basis
• Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
• Represents the company and the program(s) that are supported in a professional and customer oriented manner
• Support Customer Service Registration and Reservation activities, as necessary
• Successfully completes time sensitive trainings/briefings as assigned.

Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.

Knowledge, Skills and Abilities:

• Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
• Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
• Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
• Integrity – Job requires ethics and honesty

Travel Requirement, Working Conditions and Physical Demands:

Travel requirement, such as:

• Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
• Occasional overnight travel as required; should not exceed 25% of the time.
• Travel by air may be required for initial company training, as well as occasional new program or services training.

Working Conditions, such as:

• General office environment. The work area is adequately lighted, heated, and ventilated.

Physical Demands, such as:

• Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
• The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

• High school diploma or equivalent degree
• Minimum one (1) year applicable experience
• Proficiency in Microsoft Office Suite is required
• Previous experience processing credentials is a plus
• Previous sales experience preferred
• Evening and weekend work may be required
• Must be at least eighteen (18) years old
• Must be a US Citizen
• Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications