What are the responsibilities and job description for the Tier 1 Support Engineer. position at IDT?
The Tier 1 Support Engineer position is based out of IDT Corporations headquarters located in Newark, New Jersey. The main
role of the Support engineer is to provide support post installation to our VOIP customers. Candidates for this
position must be self-motivated, full of energy and possess excellent troubleshooting, communication & analytical skills while working in a team atmosphere. This is a unique position to grow as a candidate where you would be able to learn from a team of Senior VOIP Engineers be exposed to many different types of vendor equipment.
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1000 people across 20 countries and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
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