iFix Galaxy Sales Tech

Job Summary

iFix Galaxy is looking to add an individual to our growing team of repair technicians/sales associates. iFix Galaxy is a cell phone, tablet, & computer repair company with 2 locations in the Melbourne/Palm Bay area.

Responsibilities and Duties

As a technician/sales associate your responsibilities will include but are not limited to:

• following opening and closing procedures.
• creating and maintaining customer work orders.
• handling inventory.
• repairs to the majority of all makes/models cellphones, tablets, & computers.
• customer service (both in-person and via phone calls).
• maintain the cleanliness of both the sales floor and the technician room.
• process new customers and checkout finished customers.

Minimum Qualifications and Skills

• 2-year cell phone repair experience.
• 5 years of computer repair experience.
• 3 years of sales experience.
• Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• Construct, install, and test customized configurations based on various platforms and operating systems
• Monitor and test PC performance and provide statistics and reports
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Provide guidance to less experienced personnel
• Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
• Provide service desk and technical support to users
• Perform routine to moderately complex problem analysis and resolution design for systems and applications
• Support, communicate, reinforce and defend the mission, values and culture of the organization
• Maintain timely and accurate helpdesk records using the ticket management system
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Protect organization's value by preserving the confidentiality of information
• Experience with windows server, linux,
• excellent verbal and written communication.
• friendly and positive attitude.
• able to work well with other team members.
• able to work in a fast-paced environment.
• drive to go above and beyond job duties.
• dependable.
• have a clean and professional appearance.

***Only candidates with open availability from Monday-Sunday will be considered for this position.***

Job Types: Full-time

Salary: $14.00 to $17.00 /hour

Pay depends on experience. ***Must have open availability***

Benefits:

Paid time off

Schedule:

• 35-40 Hours a week. OT may be required.

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Melbourne, FL 32901: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have the minimum requirements for Computer Repair?
• Do you have the minimum requirements for Cellphone and Tablet Repair?

Work Location: One location

Salary : $14 - $17