Mitigation Division Manager

We are seeking a highly motivated Mitigation Divisional Manager to join our growing team. The ideal candidate is self-driven, enthusiastic, and motivated to make a quality difference within our territories. The Mitigation Divisional Manager will be responsible for creating high levels of customer satisfaction, fulfilling company’s contractual obligations through timely and profitable delivery of services, working with the team to ensure documentation, billing, and standards are maintained, coordinating daily schedules for operations and dispatch services, managing team performance and overall job completion of services, and training upcoming leaders of the team.

Duties and Responsibilities:

• Establish and maintain a service schedule to ensure all services are delivered to meet client demand within profit margins.

• Supervise mitigation team including training and performance management in conjunction with District Manager.

• Perform inspections and manage scope of work on job sites before, during, and after work performed.

• Execute timely, accurate, and profitable estimates

• Promptly respond to all communications related to customer requests, business demand, and job status updates

• Ensure that all dispatched jobs are answered in a timely manner.

• Write and audit estimates

• Oversee all job files to ensure approval has been received from insurance companies and customers along with accurately documenting and completing notes.

• Perform mitigation duties alongside team

• Coordinate with leadership on recruiting, subcontractors, and temp labor needs

• Communicate a clear understanding of goals to all appropriate parties.

• Develop a business plan to generate prospective customers and training to meet the projected goals.

• Maintain reports and provide any pertinent information including issues/challenges to District Manager

• Perform other duties as required.

Skills:

• Xactimate/MICA/Symbility/Alacrity/DASH experience required

• 5 yrs. of mitigation/disaster response field, estimating, scoping, and moisture mapping experience

• Leadership, project management, and dispatch experience

• Insurance claim requirements on mitigation losses experience (Notifications/Alerts acknowledgment/rejection prevention/dry times/etc.)

• Valid Driver's License with safe driving record

• Ability to pass a drug and background check.

• Able to lift and/or move up to 100 pounds.

• Computer literate with working knowledge of work processing, business software and spreadsheet applications

• Comfortable with working in restricted spacing such as crawl or attic space.

• Ability to travel to other locations.

• Comfortable with being on call with weekly rotations.

• WRT, ASD, AMRT required.

Journeyman or Master IICRC Preferred

We are an equal opportunity employer and prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.