Job Summary: A logistics coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. As a logistic coordinator, customer satisfaction is a priority as this is how business remains successful. Additionally, a logistic coordinator is well-versed in supply management principles and practices. Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule is essential to this position.
Job Duties and Responsibilities:
- Enter, edit and cancel loads when needed.
- Approve Orders in the iGPS Portal.
- Process all customer requests in timely manner.
- Keep loads up to date through Navisphere.
- Load failure resolution / resourcing of loads when necessary
- Monitor site by site volume, order patterns, and seasonality. Proactively discuss with sites.
- Suggest consistently executable sourcing options.
- Manage site by site preferred carriers.
- Remove site restrictions whenever possible.
- Trailer pool management
- Enter and utilize Oracle cases where necessary.
- POD requests
- Collect and manage contact lists.
- Sales and Field Support interaction
- Manage lane rate spot bids and all associated costs with CHR Representatives.
- Cross training in other Regions to cover vacations and/or Sick days.
- Productivity enhancements
- Cost reduction initiatives
- System enhancements, testing, and implementation
- Site “Go Live” management
- Lane automation management
- Performs other related duties as assigned by management.
Job Qualifications:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- 1 year of account management experience
- Track and Trace experience
- Proficient in Microsoft Office (excel, word, outlook)
- Customer service experience with good phone skills
- Supply chain experience
- Route management experience
Job Competencies:
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
affirmative action and respects diversity.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: Work is performed in office in front of the computer 89% of the time. Must be able to lift to 10 lbs, push and pull up to 12 lbs, lift, stand and carry consistently, have proper hearing, vision and speech capabilities. Can wear Personal Protective Equipment (PPE) (Hearing protection, safety glasses, goggles, or shields).
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.