Field service technician

Responsibilities

• Responsible for various install, troubleshooting, and repair of IGT video gaming machines.
• Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary.

This may include swapping failed equipment, cleaning and / or repairing the malfunctioning component.

• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Support various projects including new casino openings and expansions.
• Successfully delegate to peer staff on various system projects.
• Knowledge share with internal and external customers on new products.
• Maintain accurate inventory of parts issued.
• Routine maintenance on machines such as paper fills, bill jams and paper jams.
• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Reading and translating wiring diagrams.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of SAP preferred.

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

Experience Required

1 years of electronics, repair, field, or related industry experience.

Skills Required

• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC / DC fundamentals.
• Knowledge of tools and experience using the tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
• Ability to follow policies, procedures, and safety guidelines.
• Must be able to adapt to various jurisdictions and interface with compliance officers.
• Physical requirements involve frequently lift up to 50 pounds, loads / unloads trucks, walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

LI-AA1

LI-Onsite

Last updated : 2024-05-15