What are the responsibilities and job description for the Field service technician position at IGT?
Responsibilities
The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
- The Field Service Technician plays a crucial role in maintaining the continuous operation of IGT equipment, ensuring uninterrupted service for our customers.
- Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
- It is essential for the Field Service Technician to communicate effectively and efficiently with Dispatchers, providing accurate reports of activity, arrival and departure times, and promptly sharing details and resolutions of failures.
- Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
- The Field Service Technician is responsible for delivering basic training to new Retailers or providing refresher / remedial training to Those who may be performing procedures incorrectly, such as changing paper and ribbon.
This ensures the correct use of equipment and procedures.
Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.
Qualifications
Education Required
- High School Diploma or equivalent required.
- Technical or I.T.-related training or education is a plus.
Experience Required
2 years of electronics, repair, field, or related industry experience.
Skills Required
- Knowledgeable in electronics, data communications, or related areas of expertise.
- Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
- Must be able to sit and drive for prolonged periods.
- Please show skill when working with tools, moving parts, and electrical current.
- May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.
Playing to What Matters Most!-You
Join the WINNING TEAM at IGT Global!
IGT is seeking a Lottery Field Services Technician in CT. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :
- Company vehicle to take home for work use only (Field Services only, depending on location)
- Medical benefits on day one of being an IGT employee
- 12 paid holidays plus two floating holidays per year
- 401K with employer match and 100% vested on day one
- Company-paid parental leave, life insurance, short-term disability, and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
LI-BK1
Last updated : 2024-05-30
