Apprentice / Intern - System Support

Job Description: The Apprentice / Intern will help with computer imaging, replacement and upgrading systems from Windows 7 to Windows 10. Assist with receiving of equipment for the area and keep track of equipment stocking levels. You will also help with delivery of equipment to various hospitals and clinics in the area. This position supports the department by performing assigned tasks allowing the Apprentice to gain an understanding of System Support. The work experience and projects are typically under general supervision of one or more subject matter experts and support Intermountain’s operations, mission, vision and values. 36 hours/week - paid starting at $15.50/hr. 1. Participates and is involved in a variety of projects that support the needs of the department / facility: Works with the members of the team to identify solutions and perform tasks that accomplish individual and team goals. 2. Attends team / department meetings and actively participate / take on opportunities to share knowledge and skills that are pertinent to the meeting. 3. Gains knowledge of the department’s / facilities functions: May job shadow various roles within the department in order to understand their role in the organization. 4. Works with other members of the department / facility to accomplish assigned tasks. 5. Helps with review and completion of incident tickets assigned to the department. 6. Project Assistance: May be assigned one or more specific projects during the Apprenticeship. Demonstrates an understanding of the process and accountability for the results / outcomes. Works independently or as a member of a team to accomplish the tasks necessary to successfully complete the project. Involves others when needed in a timely manner and work to meet project timelines. 7. Provides staff operational / clerical support to the department / facility as needed. Apprenticeships require a business justification from each department and / or facility and must support projects or processes that add value to Intermountain. This position is temporary by nature, lasting less than 12 months. Temporary positions are not eligible for Intermountain’s benefits programs, PTO accrual or paid holidays. Minimum Qualifications Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard). Valid driver's license. (Position may often require individual to travel between facilities to provide support) Strong written and oral communication skills and the ability to present ideas in user-friendly language. Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation with a keen attention to detail. Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications. Experience in a role requiring effective verbal, written and interpersonal communication skills. Preferred Qualifications Students in business or technical areas of study, who are in the first two years of an undergraduate program at an accredited institution. Education is verified. Demonstrated understanding of troubleshooting principles, methodologies, and issue resolution techniques. Demonstrated basic knowledge of applicable data privacy practices and laws. Demonstrated basic understanding of networking fundamentals and active directory. Demonstrated basic knowledge of industry standard word processing and spreadsheet software. #LI-EXECRC Physical Requirements: Speaking, hearing / listening, seeing, manual dexterity. Location: Utah Valley Hospital Work City: Provo Work State: Utah Scheduled Weekly Hours: 36

Salary : $16 - $0