Facility Host

Job Description: Greets customers, acts as a liaison between guests and any necessary hospital departments. Oversee Information Desk Volunteers. Provides clerical support to hospital departments and administration. 24 hour/week: Monday 6p-10p, Tuesday 4p-10p, Wednesday 4p-10p, Thursday 2p-10p – these shifts are in the ED and our patient tower entrance. The Facility Host is a liaison between guests and hospital departments. This caregiver is responsible for greeting customers, answering telephone calls, taking messages, and forwarding calls in a courteous and efficient manner. Responsibilities include scheduling and oversight of Information Desk Volunteers, manage wheelchair availability at all hospital entrances, track service metrics to report and as applicable, ensures patient messages are delivered. The Facility Host ensures customers’ requests are triaged and handled appropriately and timely, responds to requests for information and appropriately releases information based on policy and maintains an organized and clean work and reception area. This caregiver will tactfully handle difficult situations with customers while remaining positive and professional. And when needed, will escalate issues to the appropriate staff member. The Facility Host provides clerical support and may assist with any of the following assignments: sorting and distributing mail; typing; data entry; scheduling appointments or meetings; ordering, stocking and maintaining supplies; assembling files or packets; scanning documents; processing forms or paperwork; or other clerical duties. May escort or assist outpatients/guests/visitors in navigating to areas in the hospital, using a wheelchair if necessary. Minimum Qualifications Demonstrated customer service experience - and - Positive demeanor and excellent communication skills - and - Knowledge of basic office equipment, including printers, phones, etc. - and - Exemplify strong organization skills and attention to detail - and - Competent with Microsoft Office products Preferred Qualifications Associate degree - and - Bi-Lingual (Fluency in both English and Spanish) - and - Familiar with medical terminology - and - Hospitality experience Physical Requirements: Interact with others by effectively communicating, both orally and in writing. - and - Operate computers and other office equipment requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. - and - May require lifting and transporting objects and office supplies, bending, kneeling and reaching as well as pushing patients in wheel chairs and escorting them to their destination. Anticipated job posting close date: 11/07/2023 Location: St George Regional Hospital Work City: St George Work State: Utah Scheduled Weekly Hours: 24 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $16.16 - $21.01 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery. Learn more about diversity at Intermountain, here. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100 learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!

Salary : $16 - $21