Crew Chief

Position Summary:  

As a Crew Chief at IHOP, you'll play a crucial role in ensuring exceptional guest experiences. You'll lead by example, coordinating the efforts of our talented team members to deliver top-notch service in a friendly and efficient manner. From managing shifts to maintaining high standards of cleanliness and quality, you'll be instrumental in upholding our reputation as a beloved dining destination. 

Responsibilities:  

• Run shifts alongside or in the absence of our Assistant Manager and General Manager 
• Assign responsibilities to each Team Member and supervise performance. 
• Assist with the training of new Team Members and refresher training for current Team Members 
• Inform Team when new menu items and specials are offered, so that they can provide the best possible food service. 
• Review all timecards for your shift. 
• Enforce our quality standards and help resolve any customer complaints. 
• Check for the correct quantity and quality on deliveries. 
• Review daily sales reports and receipts, make deposits as required, and make sure that all have the correct amount of bills and change 

Qualifications:  

• High school diploma or equivalent. 
• Previous experience in a restaurant or hospitality environment preferred. 
• Strong leadership and communication skills. 
• Ability to multitask and work in a fast-paced environment. 
• Flexibility to work evenings, weekends, and holidays as needed. 

Competencies:

• Leadership: Inspire and motivate team members to achieve goals. 
• Communication: Clearly convey information to team members and guests. 
• Problem-Solving: Address issues promptly and effectively. 
• Time Management: Prioritize tasks to ensure smooth operations. 
• Adaptability: Thrive in a dynamic and ever-changing work environment. 

Skills:

• Excellent customer service skills. 
• Basic math and computer skills. 
• Knowledge of food safety regulations. 

Physical Requirements:  

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance: Ability to work in varying temperatures

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.  
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.  
• Career Growth: Training programs, clear career paths, and mentorship opportunities.  
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.  
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.  
• Flexibility: Customizable benefits and support for major life events.