What are the responsibilities and job description for the Host/Hostess position at Ihop?
Host/Hostess
This for our location at 7609 Mountain Grove Dr. in Knoxville, TN 37920
SUMMARY
Greet and seat guests promptly, cheerfully, and courteously. Take guest remittance as required and make every effort to ensure the quality of the guest's dining experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following:
- Develop and maintain professional functional working relationships with IHOP employees and guests.
- Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
- Rotate station seating to ensure the quality of guest service.
- May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
- Handle cash in an accurate and responsible manner.
- Take register readings, make interim cash reports, count cash register receipts, and make frequent cash drops according to Company cash-control policies.
- Answer the telephone, take messages, and take and complete all To Go orders.
- Maintain guest checks in numerical order.
- Maintain a waiting list as necessary.
- Check restrooms hourly to ensure proper stock levels and cleanliness.
- Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
- Perform all cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.
Salary : $0
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