What are the responsibilities and job description for the To-Go Specialist position at IHOP?
Provide prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction. Follow procedures to prepare, pack and serve food products for customers, maintaining the highest level of product quality and cleanliness.
The To-Go Specialist we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.
A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage.
Full time and Part time positions available!
Duties:
- Greets Guests with a smile while receiving orders and processing payments
- Prepares and packages food and drink products
- Upselling and cross-selling when appropriate
- Processing returns and refunds, and resolving customer complaints
- Unloads and stocks inventory items as needed
- Any task assigned by the Manager on Duty
- Prompt and regular attendance on assigned shifts
- Acts with integrity and honesty, and promotes the culture of IHOP
- Consistently handle product preparation
Requirements:
- Must be at least sixteen (18) years of age
- Comfortable working in a fast paced environment
- Ability to interact in a positive and professional manner with Guests and coworkers
- Willingness to learn all areas of restaurant operations & work multiple stations
Disclaimer:
IHOP is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.
Company Introduction
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –
