Customer experience

Job ID :

Date posted : 30 / 04 /

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.

Join our team and start a better life for yourself.

What you'll be doing day to day

Youll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.

Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.

Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.

Integrating customer insight and feedback into key decision-making processes.

Presenting learnings and insights at store meetings and forums.

Apply now!

JOB TYPE : Permanent, Full-time

BENEFITS ELIGIBLE : Yes

HOURS : Retail environment, must have open availability Monday through Sunday

The pay range for this role is $19.19 to $27.29

At IKEA, taking care of our co-workers and their dependents is a top priority. Thats why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future.

Join our team and enjoy these benefits and so much more!

Generous paid time off, holiday and sick time

WiselyPay get earned wages up to two days early

Paid parental leave (up to 16 weeks)

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24 / 7 telehealth visits

Dental and vision plans

A fun and inclusive work environment

The anticipated posting closing date is on or around 5 / 7 / 24

QUALIFICATIONS

2 years of experience working with multichannel customer journeys and customer support

Previous retail experience

Experience analyzing, planning and measuring performance

Last updated : 2024-05-01