Customer Service Coordinator (Experience and Operations)
Job Posting for Customer Service Coordinator (Experience and Operations) at IKEA
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JOB TYPE – Regular, Full-time, In Location, Onsite; Coordinator, Customer Service, Customer Operations, Customer Experience, Retail, Key Holder
HOURS – From 38 to 40 hours per week
SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 8am to 10pm; Work schedules are published 3 weeks in advance
PAY – The starting rates/salary for this position range from $19.19 to $27.29 and will be based on equivalent work experience
POSTING – The anticipated closing date is on or around 05/01/24
BENEFITS ELIGIBLE? – Yes
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
*Generous paid time off, holiday and sick time
*WiselyPay – get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environment
What you'll be doing day to day
As a Customer Coordinator, supporting the in-store customer experience team, you will:
Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
Ensure customers receive consistent information throughout their shopping journey.
Record information in the relevant systems to improve the customer's future shopping experience.
Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services. When needed, offer alternative solutions that meet the needs of individual customers.
Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
QUALIFICATIONS
3 years of related experience.
1 year of experience in a customer service and customer-focused environment.
Requirements
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
Salary.com Estimation for Customer Service Coordinator (Experience and Operations) in Fishers, IN
$37,933 to $48,541
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