What are the responsibilities and job description for the Installation Supervisor - IKEA Home Services position at IKEA?
Why we will love you
Representing the IKEA brand is the start of creating a space that our customers will love to live in. Whether meeting in the customer’s home, or on the IKEA sales floor, discussing the benefits of IKEA Products installed by IKEA Home Services technicians and installers provides the customer confidence in the products and services offered by IKEA.
What you'll be doing day to day
The Installation Supervisor supports the on-site Installation team. This position oversees the customer interface and supports plans for the assembling and installation of products in a customer's home. The Supervisor remotely manages a team of on-site Measurement Technicians, Assembly Technicians, and Installation Technicians to partner in the creation of a customer's dream solution in the customer's home through a respectful approach, delivering a positive IKEA experience.
• Supervises and directs the daily operations of the Installation team. Ensures that the teams efficiently perform and complete the product installation according to directions and consistent with IKEA standards, including ensuring the jobsite is maintained in an organized and orderly fashion.
• Addresses and resolves customer and co-worker concerns, demonstrates empathy, and reinforces the IKEA values and IKEA Home Services Concept
• Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, coworker relations issues and performance and delegates responsibilities.
• Contributes to the IKEA commercial priorities for installation sales programs within an assigned district area to ensure the achievement of sales, margin, close rate, and profitability goals.
• Audits on Referral Partner performance and installation quality. Delivers recommendations based on deep understanding of performance metrics and industry forces to Regional Manager.
• Creates and facilitates constructive operational relationships with a sub-region of IKEA stores, utilizing the matrix relationship with the sales and customer focused teams. Generates presentations, coaching methods, and communication for IKEA Home Services offerings, both remotely and through onsite meetings with IKEA store teams.
Together as a Team
We are meeting our customers at the home to ensure their vision becomes our vision. Connecting with our customers allows for us to take exact measurements and embolden their vision. This allows for the customer’s creativity to shine through while supporting that vision with IKEA products.
QUALIFICATIONS
QUALIFICATIONS
• HS Diploma, GED, or equivalent preferred
• 5 years of finish carpentry, other carpentry, or kitchen installation experience
• Minimum of 2 years in a lead installation/foreman role
• Previous leadership/supervisory experience
• Project management experience
• Must have a valid driver's license, current auto insurance and reliable transportation
Requirements
• Be able to lift 50lbs or more frequently (over 46% of the day)
• Travel is required for this role. Travel time is 4-5 days per week on average
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