What are the responsibilities and job description for the IT Support Specialist (FT) position at iKrusher?
iKrusher is one of the leading brands of vape technology hardware. The HQ is located near Los Angeles, California, in the city of Arcadia and includes an R&D center in its facility. The research labs we own assure that iKrusher is fully capable and equipped to handle specific ODM projects with the most innovative, and the latest technology. At iKrusher, we believe in honesty, simplicity, and transparency. Our goal is to ensure customer satisfaction.
We are looking for an IT Support Specialist who will oversee all hardware and software applications and provide high-level technical support covering network and equipment-related issues.
Duties/Responsibilities:
- Support and oversee Administration of Microsoft Dynamics 365 FinOps system.
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, security, and visualization.
- Install and update computer components and software, manage virtual servers, and integrate automation processes.
- Lead desktop, iMac, and Laptop support efforts, making sure all computers’ applications, workstations, and related equipment problems are resolved in a timely manner.
- Troubleshoot hardware and software errors and warnings by running diagnostics, documenting problems and resolutions as well as assessing and reporting impact of issues on the Organization.
- Recommend hardware and software improvements
- Perform and delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Responsible for capacity, storage planning, and database performance.
- Train, teach and coach colleagues on this technology, helping to drive efficiency and a high degree of satisfaction for our internal customers
- Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
- Collaborates with outside programmers as necessary to explain errors and/or recommend modifications to computer programs.
- Maintains knowledge of technology innovations and trends.
- Perform other duties that may be assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Experience with MS Dynamics and its overall functionality and systems integration is required.
- Experience in MS Dynamics conversions is a plus.
- Must be able to troubleshoot all issues related to PC’s, MAC’s, and iPhones.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
- Excellent ability to prioritize tasks.
- Excellent proficiency with Microsoft Office Suite or related software.
- Ability to explain technical issues to technical and nontechnical employees.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
Education and Experience:
- Bachelor’s degree in Computer Science or related field, or equivalent experience, required.
- At least four years of related experience required.
Position: Full-time Hourly
Benefits:
- Medical, dental, and vision benefits 1st of the month after 60 days of employment.
- Sick pay is eligible after 90 days of employment.
- Seven paid holidays per year.
- Paid vacation after 1 year of employment.
- Eligible for company 401k plan after 90 days.
iKrusher follows CDC guidelines related to Covid-19 to promote a safe and healthy work environment.
iKrusher is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
Salary : $0
IT Support Specialist / Engineer
Dav-Lear Systems, Inc. -
Los Angeles, CA
Executive IT Support Specialist
Insight Global -
Beverly, CA
IT Support Specialist (Supplyframe)
Supplyframe -
Pasadena, CA
